Privacy Policy

Personal Information Collection

The company collects information when users register, express interest in offerings, participate in activities, or communicate. This includes full names, contact numbers, email addresses, and residential/billing addresses.

Sensitive Information Handling

The company avoids collecting sensitive data like social security numbers unless operationally necessary.

Payment Information

Payment details are collected for transactions and managed securely by payment processors, whose privacy policies are accessible separately.

Information Accuracy

Users must ensure personal information is current and notify the company of modifications.

Automated Information Collection

The services automatically collect data for security and efficiency, including IP addresses, browser types, device specifications, and usage data.

Use of Cookies and Tracking Technologies

The company employs cookies and tracking technologies including Google Analytics, Google Tag Manager, and Meta Ads to understand behavior and improve service delivery. The Cookie Notice provides opt-out instructions.

Device Fingerprinting

The company may use device fingerprinting technologies to collect information about your device configuration, including browser type and version, operating system, screen resolution, installed plugins, language settings, and other technical attributes. This data is used for fraud prevention, security monitoring, account integrity verification, and to detect unauthorized access or suspicious activity. Device fingerprinting may operate independently of cookies and does not store data on your device.

Information Processing and Legal Basis

Information is processed for account management, fraud prevention, user feedback, and emergency interventions. Processing bases include consent, contractual necessity, legal obligations, vital interests protection, and legitimate business pursuits.

Authorized Solex Funding personnel may access your account internally for the following limited purposes: (i) customer support and issue resolution, (ii) compliance investigations and verification of trading activity, (iii) detection and prevention of prohibited trading practices as defined in our Prohibited Uses Policy, (iv) account audits, and (v) debugging and technical maintenance.

Internal access logs are retained for thirty-six (36) months and are available upon a verified data subject access request submitted to our Data Protection Officer.

This internal access does not involve trade execution on your behalf, modification of your trading positions, or withdrawal of funds from your account. Such actions remain exclusively under your control as the account holder.

Solex Funding uses third-party artificial intelligence technologies to provide automated and AI-assisted customer support on selected channels. Specifically:

• Live chat (support widget on the website and on the trading platform) — interactions on the chat widget, available both on the Solex Funding website and on the trading platform, may be handled in whole or in part by AI systems.
• Voice calls to customer support — inbound voice support calls may be handled in whole or in part by AI voice systems.

On these channels, your messages, queries, voice interactions, and related metadata may be processed by AI systems to generate responses, classify requests, or route inquiries to the appropriate team.

The following channels are handled exclusively by human Solex Funding personnel and do not involve AI processing:

• Email correspondence (including all communications sent to or received from Solex Funding email addresses).
• Video calls (including the live verification calls associated with payout processing).

AI-generated responses on chat and voice channels are subject to human review in cases involving compliance, payouts, disputes, account suspensions, or any other materially significant matter.

If the AI system on the chat widget is unable to resolve your query, or if you require assistance from a human member of the Solex Funding team, you may contact us by email at [email protected]. All emails are reviewed and answered by human personnel.

The specific AI service providers used by Solex Funding may be updated from time to time. Solex Funding maintains internal records of the providers in use and the safeguards in place. Any material change to the categories of AI processing described above will be reflected in an updated version of this Privacy Policy.

We retain your personal data for the following durations:

• Account and KYC data: 7 years after account closure (AML/CFT compliance requirement).
• Transaction and payment records: 7 years after the transaction date.
• Trading activity logs: 5 years.
• Customer support communications: 3 years.
• Marketing data and consent records: until consent is withdrawn, plus 2 years for proof of consent.

After these retention periods, data is securely deleted or anonymized.

Individuals in the European Economic Area have rights including:

• Access: Request access to personal data processed.
• Rectification: Request correction of incorrect or incomplete data.
• Erasure: Request deletion of personal data, subject to conditions.
• Restriction: Request limitation of data processing in certain situations.
• Objection: Object to processing based on legitimate interests.
• Data Portability: Request data in a structured, commonly used, machine-readable format.

For analytics and cookies, explicit consent mechanisms comply with GDPR mandates. Users may exercise rights or withdraw consent by contacting [email protected].

Personal information may be shared during business transitions (mergers, acquisitions, asset sales) with notification provided. Data may also be shared with third-party vendors assisting with service delivery under contractual data protection clauses.

The company implements physical, technical, and administrative security measures including encryption of sensitive data during transmission, regular audits, and restricted access. Personal data is retained only as long as necessary for stated purposes or legal compliance, then securely deleted or anonymized.

Services are not intended for individuals under 18. The company does not knowingly collect data from minors and will delete any inadvertently collected information and deactivate accounts.

Your personal data may be transferred to and processed in jurisdictions outside the United Arab Emirates, including but not limited to: the European Union (Digital Ocean server infrastructure), the United States (SendGrid, AI service providers), and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and verification of adequate data protection levels in destination jurisdictions, in accordance with Articles 22-23 of UAE Federal Decree-Law 45/2021.

The Privacy Notice may be modified at any time. Significant changes will be communicated promptly. The latest version and effective date are available on the website.

Beyond GDPR rights, users in California may have rights under the California Consumer Privacy Act (CCPA), including requesting disclosure of collected data categories and requesting deletion. To exercise privacy rights, contact [email protected]. Requests will be processed according to applicable laws.

The Privacy Policy does not apply to third-party websites or services. Users should review third-party privacy policies before providing information, as the company is not responsible for their practices.

For inquiries or to exercise GDPR-related rights, contact [email protected]. Data access, correction, or deletion requests will be processed per applicable laws.

Contact the company directly to resolve privacy complaints or disputes. If concerns remain unaddressed, users may lodge complaints with relevant data protection authorities.

Personal information is used for:

1. Providing and Managing Services: account management, customer support, transaction fulfillment.
2. Communication: policy changes, service updates, promotional content (opt-out available).
3. Compliance and Enforcement: law compliance, terms enforcement, rights/property protection.
4. Personalization: customizing experiences based on preferences.
5. Analytical Purposes: understanding engagement, improving services.

Third-party companies assist with payment processing, customer service, email delivery, hosting, and other services. These providers access personal information only as needed and must comply with this Privacy Policy and applicable privacy laws.

The company uses information for targeted advertisements believed to be of interest. Opt-out options:

• Facebook: facebook.com/settings/?tab=ads
• Google: google.com/settings/ads/anonymous
• Bing: bingads.microsoft.com

Visit the Digital Advertising Alliance's opt-out portal: optout.aboutads.info.

In the event of a personal data breach that may result in a high risk to your rights, Nova Learn FZCO will notify the UAE Data Office and affected data subjects within 72 hours of becoming aware of the breach, in accordance with Article 9 of UAE Federal Decree-Law 45/2021.

Cookies are small text files stored on devices when accessing services. Cookie types:

• Essential Cookies: website functioning.
• Analytical Cookies: user interaction data for service improvement.
• Advertising Cookies: targeted advertisements.

Users can manage preferences through browser settings, noting that disabling cookies may affect service functionality.

To update or correct personal information, contact [email protected].

The website does not respond to Do Not Track signals. Users can control privacy through browser cookie settings and targeted advertising opt-out tools.

Solex Funding values user trust and protects personal information through measures outlined in this Policy.