Refund Policy

Solex Funding offers various educational products, services, subscriptions, and access to specific areas of our website, which may be available for purchase. The pricing and availability of these offerings are subject to change without prior notice. Solex Funding may facilitate these transactions directly on our website or through an affiliated white-label partner.

As a user, it is crucial to carefully review and understand the terms and conditions associated with any purchase you make. By proceeding with a transaction, you acknowledge that Solex Funding is not liable for any claims related to your purchases, and you accept the terms under which these offerings are sold.

Once you complete the purchase of any product, service, subscription, or access, Solex Funding will ensure that the acquired service or access is made available to you after the transaction is successfully processed. It is important to understand that Solex Funding maintains a No Refund Policy for all services purchased.

This includes the one-time fee for the Evaluation service. Since this service is rendered immediately upon purchase, no refunds are offered, and all transactions are considered final.

Solex Funding offers an automatic fee refund to traders who have purchased a Two-Step Challenge evaluation program and reach their first approved payout on a Solex FundingFunded Account. The refund covers the original challenge fee paid by the trader at the time of purchase and is added to the trader's first payout amount as a single combined disbursement.

Eligibility

• Two-Step Challenge (all account sizes): eligible for full original fee refund, paid as an addition to the first approved payout on the Funded Account.
• One-Step Challenge (all account sizes): NOT eligible for fee refund under any circumstances.
• Instant Funding (all account sizes): NOT eligible for fee refund under any circumstances.

Conditions

The fee refund is triggered exclusively by the approval of the trader's first payout request on the Funded Account associated with the original Two-Step Challenge purchase. Reaching the Funded Account stage alone does not entitle the trader to the fee refund: if the Funded Account is lost (for example, through drawdown breach, rule violation, or account inactivity) before a first payout is approved, no fee refund is due.

The fee refund amount is equal to the original fee paid for the Two-Step Challenge evaluation, in the original currency of purchase. It is added to the first payout amount and disbursed together with the payout as a single combined transfer, using the payout method selected by the trader. Subsequent payouts do not generate additional refunds.

The fee refund is forfeited if the trader breaches Solex Funding Terms and Conditions, the Prohibited Uses Policy, or fails compliance verification (including KYC, AML screening, or live verification call) at any stage prior to first payout approval.

This fee refund policy is subject to change at any time and at the sole discretion of the Solex Funding team without prior notice.

While standard policy holds all sales as final and non-refundable, extraordinary circumstances may be considered. In rare cases involving technical errors or service delivery issues preventing access to purchased content, remedies may be investigated at company discretion.

Requests must be submitted within seven (7) calendar days from the purchase date and include detailed explanations with supporting evidence. Decisions are made individually, though refunds remain exceptional rather than routine.

Dissatisfied customers are encouraged to contact support at [email protected] before pursuing other actions. If you improperly dispute charges or initiate a chargeback request with your bank without first contacting Solex Funding, you will be subject to permanent exclusion from our platform.

Unauthorized chargebacks may face legal action. Solex Funding reserves the right to dispute such chargebacks with our payment processor and may seek recovery for associated costs, including attorney fees and collection costs.

The Refund Policy applies to all Solex Funding services, products, and subscriptions:

• Evaluation Service Fees
• Subscription Packages
• Access to Specific Areas of the Website
• Educational Materials or Digital Products

All services are delivered digitally and considered utilized immediately upon access being granted.

By making a purchase, you confirm having read and understood this policy and agree to its terms. You accept responsibility for purchase decisions and understand that upon completing a purchase, Solex Funding is under no obligation to issue a refund under any circumstances.

Misuse of services or policy non-compliance may result in account suspension or permanent exclusion.

In rare approved refund cases, processing occurs through the original payment method. The maximum refund that can be granted is 80% of the original purchase amount. Refunds typically take 7–14 business days to appear, depending on the financial institution. Applicable fees may be deducted from refunded amounts.

The following items are strictly non-refundable under all circumstances:

• One-time Evaluation Fees
• Completed Subscription Periods
• Downloaded Digital Materials or Reports
• Promotional or Discounted Packages
• Accounts breached due to inactivity (365 days without trading activity)

By making a purchase, you acknowledge having read, understood, and accepted this Refund Policy entirely. Your order signifies agreement with the outlined terms.

For inquiries: [email protected].